Shipping policy

Thank you for shopping with Trail Force Gear. This policy explains how we process and deliver your orders.

Order processing time
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email when your order is placed, and another email with your tracking number when it ships.

Delivery time
Delivery usually takes 10 to 12 days after your order ships. This is an estimate, not a guarantee. Delivery can be slower because of carrier delays, customs checks, bad weather, public holidays, or busy seasons such as Black Friday and Christmas.

Shipping costs
[Choose one:]
- Shipping is free on all orders.
- Shipping costs are calculated at checkout based on your order and delivery address.
- Free shipping on orders over [amount]. Other orders are charged a flat rate shown at checkout.

Where we ship
We ship to [list of countries, for example: the United States]. If your country is not available at checkout, we do not deliver there yet.

Order tracking
Once your order ships, we will email you a tracking number. Tracking updates may take 2-3 days to appear after shipping. You can use the tracking number on the carrier's website to follow your parcel.

Multiple items
If you order more than one item, they may be shipped separately and arrive on different days. You will not pay extra shipping for this.

Customs, duties and taxes
For international orders, your parcel may be charged customs duties or import taxes by your country. These charges are the customer's responsibility and are not included in our prices, unless it is shown at checkout.

Incorrect address
Please check your shipping address carefully before you place your order. We cannot be responsible for orders delivered to an incorrect address that you entered. If you notice a mistake, contact us as soon as possible at [your support email], and we will try to change it before the order ships.

Lost, delayed or damaged parcels
If your order has not arrived after 15 days from the shipping date, or if it arrives damaged, please contact us at [your support email] with your order number (and photos if it is damaged). We will investigate and help you with a replacement or refund. Please also see our Return and Refund Policy.